Terms of Service for Social Media Content Dashboard

Effective Date: 10/23/2025
Last Updated: 10/23/2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Soundcheck Insights LLC ("Company," "we," "us," or "our") concerning your access to and use of the Social Media Content Dashboard platform ("Platform" or "Service").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service

Social Media Content Dashboard is a web-based platform that provides:

  • Integration with Meta API to access Facebook and Instagram business account data

  • AI-powered content analysis using OpenAI technology

  • Visual dashboards displaying performance metrics and insights

  • Qualitative feedback on content performance, including visual and caption analysis

  • Pattern recognition and recommendations for content strategy

  • Comparison tools for date ranges and historical data

  • Export functionality (PPT and PDF)

  • Shareable dashboard links

  • Multi-level access control (Super Admin, Admin, User)

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use this Platform. By using the Platform, you represent and warrant that you meet these requirements.

4. Account Registration and Security

4.1 Account Creation

  • You must provide accurate, current, and complete information during registration

  • You are responsible for maintaining the confidentiality of your account credentials

  • You are responsible for all activities that occur under your account

4.2 User Roles

The Platform includes three user roles:

  • Super Admin: Full platform access and management capabilities

  • Admin: Can add users, create clients and projects, manage integrations, and assign users

  • User: Can view dashboards, apply filters, and generate reports

4.3 Account Security

  • You must notify us immediately of any unauthorized access or security breach

  • We reserve the right to suspend or terminate accounts that violate these Terms

5. Platform Access and Use

5.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes.

5.2 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws or regulations

  • Infringe upon the intellectual property rights of others

  • Upload, transmit, or distribute any malicious code, viruses, or harmful software

  • Attempt to gain unauthorized access to the Platform or related systems

  • Use the Platform to harass, abuse, or harm others

  • Reverse engineer, decompile, or disassemble any portion of the Platform

  • Remove, alter, or obscure any proprietary notices

  • Use the Platform in any way that could damage, disable, or impair the Service

  • Use automated systems (bots, scrapers) without our written permission

  • Resell, sublicense, or otherwise commercially exploit the Platform without authorization

5.3 Meta and Third-Party Platform Compliance

You agree to:

  • Comply with Meta's Platform Terms and Policies

  • Only connect business accounts you own or have authorization to access

  • Comply with all applicable data protection and privacy laws

  • Use accessed data only for the purposes provided by the Platform

6. Data and Content

6.1 Your Data

You retain all ownership rights to the data you provide or connect to the Platform, including your Meta business account data. By using the Platform, you grant us a license to access, process, store, and analyze your data solely to provide the Service.

6.2 AI Processing

You acknowledge and agree that:

  • Your content will be processed through OpenAI's API for analysis

  • AI-generated insights are provided as recommendations, not guarantees

  • You are responsible for reviewing and validating AI-generated recommendations before implementation

6.3 Dashboard Sharing

When you generate shareable dashboard links:

  • You are responsible for controlling access to these links

  • Anyone with the link can view the dashboard content

  • You can revoke shared links at any time through the Platform

6.4 Exported Reports

Reports downloaded as PPT or PDF are provided "as-is" and you are responsible for their distribution and use.

7. Third-Party Services and Integrations

7.1 Meta Platform Integration

Our Platform integrates with Meta's services. Your use of Meta data is subject to Meta's terms and policies. We are not responsible for Meta's services, changes to their API, or service interruptions.

7.2 OpenAI Integration

We use OpenAI's services for content analysis. We are not responsible for OpenAI's services, accuracy of AI-generated insights, or service interruptions.

7.3 Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the content or practices of third-party services.

8. Subscription and Payment

8.1 Fees

Access to the Platform requires a paid subscription. Subscription fees are described on our pricing page and are subject to change with notice.

8.2 Payment Terms

  • Fees are billed in advance on a monthly or annual basis

  • Payment is due upon invoice

  • All fees are non-refundable except as required by law

  • Failure to pay may result in service suspension or termination

8.3 Automatic Renewal

Subscriptions automatically renew unless you cancel before the renewal date. You may cancel through your account settings or by contacting support.

9. Intellectual Property Rights

9.1 Platform Ownership

The Platform, including all software, design, text, graphics, logos, and functionality, is owned by Soundcheck Insights LLC and protected by copyright, trademark, and other intellectual property laws.

9.2 Trademarks

"Soundcheck," "Social Media Content Dashboard," and associated logos are trademarks of Soundcheck Insights LLC. You may not use these marks without our prior written permission.

9.3 Feedback

If you provide feedback or suggestions about the Platform, we may use them without obligation or compensation to you.

10. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

11. Disclaimers and Warranties

11.1 Service "As-Is"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11.2 No Guarantee of Results

We do not guarantee that:

  • The Platform will meet your specific requirements

  • The Service will be uninterrupted, timely, secure, or error-free

  • Results obtained from the Platform will be accurate or reliable

  • AI-generated insights will improve your social media performance

  • Third-party integrations (Meta, OpenAI) will always be available

11.3 AI-Generated Content Disclaimer

AI-generated insights and recommendations are based on pattern recognition and historical data analysis. They are provided as guidance only and should not be considered professional advice. You are solely responsible for your content strategy decisions.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 Exclusion of Damages

SOUNDCHECK INSIGHTS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the Platform

  • Any conduct or content of any third party on the Platform

  • Unauthorized access, use, or alteration of your content

  • Any interruption or cessation of the Service

  • Any bugs, viruses, or harmful code transmitted through the Platform

  • Any errors or omissions in content or data

12.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.3 Basis of the Bargain

These limitations reflect the allocation of risk between the parties and form an essential basis of the bargain.

13. Indemnification

You agree to indemnify, defend, and hold harmless Soundcheck Insights LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Platform

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Your violation of applicable laws or regulations

  • Content you submit or share through the Platform

14. Term and Termination

14.1 Term

These Terms remain in effect while you use the Platform.

14.2 Termination by You

You may terminate your account at any time by contacting support or through account settings.

14.3 Termination by Us

We may suspend or terminate your access immediately, without prior notice, for:

  • Violation of these Terms

  • Non-payment of fees

  • Fraudulent or illegal activity

  • Extended periods of inactivity

  • At our sole discretion for any or no reason

14.4 Effect of Termination

Upon termination:

  • Your right to use the Platform immediately ceases

  • We may delete your account and data after a reasonable period

  • You remain liable for all fees incurred prior to termination

  • Sections that by their nature should survive will survive termination

15. Modifications to Service and Terms

15.1 Service Changes

We reserve the right to modify, suspend, or discontinue the Platform (or any part thereof) at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance.

15.2 Terms Changes

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on the Platform

  • Updating the "Last Updated" date

  • Sending email notification

Continued use after changes constitutes acceptance of the new Terms.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of [Your State/Jurisdiction], without regard to conflict of law principles.

16.2 Arbitration

Any dispute arising from these Terms or the Platform shall be resolved through binding arbitration in accordance with [Arbitration Organization] rules, except that either party may seek injunctive relief in court for intellectual property disputes.

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis only and waive any right to participate in class action lawsuits or class-wide arbitration.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Soundcheck Insights LLC regarding the Platform.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

17.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship.

17.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.

18. Contact Information

For questions about these Terms of Service, please contact us:

Soundcheck Insights LLC
Email: info@soundcheckinsights.com
Address: 90 SW 3rd St, Suite 2707, Miami FL 33130
Phone: 305-336-1164

For technical support:
Email: info@soundcheckinsights.com

Acknowledgment

BY USING THE SOCIAL MEDIA CONTENT DASHBOARD, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.