Privacy Policy for Social Media Content Dashboard

Effective Date: 10/23/2025
Last Updated: 10/23/2025

1. Introduction

Welcome to Social Media Content Dashboard ("Platform," "Service," "we," "us," or "our"), operated by Soundcheck Insights LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By accessing or using Social Media Content Dashboard, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: Name, email address, password, company name, and job title when you register

  • Profile Information: User preferences, settings, and role assignments (Super Admin, Admin, User)

  • Payment Information: Billing details and payment information (processed by third-party payment processors)

2.2 Information from Third-Party Services

  • Meta Platform Data: When you connect your Meta Business Account, we collect:

    • Facebook and Instagram posts (images, videos, captions, hashtags)

    • Post performance metrics (likes, comments, shares, reach, impressions, engagement rates)

    • Account information necessary for integration

    • Organic and paid content data

    • Historical performance data

2.3 Automatically Collected Information

  • Usage Data: Information about how you interact with the Platform, including pages viewed, features used, date ranges selected, and filters applied

  • Device Information: IP address, browser type, operating system, device identifiers

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance user experience (see Section 8)

2.4 AI-Processed Information

  • Content Analysis Data: Our Platform uses OpenAI's API to analyze your social media content, including:

    • Image and video content descriptions

    • Color palette analysis

    • Visual patterns and trends

    • Caption length and content analysis

    • Performance correlations and insights

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Social Media Content Dashboard

  • Content Analysis: To analyze your social media content and generate insights using AI technology

  • Dashboard Creation: To create visual dashboards, charts, tables, and reports

  • Performance Analytics: To compare content performance across time periods and identify patterns

  • Export Functionality: To generate PPT and PDF reports for download

  • Account Management: To manage user accounts, roles, and permissions

  • Communication: To send service-related notifications, updates, and support responses

  • Security: To detect, prevent, and address technical issues and security threats

  • Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

  • Meta Platforms, Inc.: To access and retrieve your Facebook and Instagram data

  • OpenAI: To process and analyze content through their API for insights generation

  • Cloud Service Providers: For hosting and data storage

  • Payment Processors: To process subscription payments

  • Analytics Providers: To understand Platform usage and performance

4.2 Within Your Organization

  • Information may be shared among users within your organization based on assigned roles and permissions

4.3 Shared Dashboard Links

  • When you generate a shareable link to a dashboard, the information in that dashboard will be accessible to anyone with the link

4.4 Legal Requirements

  • To comply with legal obligations, court orders, or government requests

  • To protect the rights, property, or safety of Soundcheck Insights LLC, our users, or others

4.5 Business Transfers

  • In connection with a merger, acquisition, reorganization, or sale of assets

5. Third-Party APIs and Services

Our Platform integrates with the following third-party services:

5.1 Meta API

We use Meta's API to access your Facebook and Instagram business account data. Your use of this data is subject to Meta's Terms of Service and Privacy Policy. We only access data you explicitly authorize.

5.2 OpenAI API

We use OpenAI's API to analyze content and generate insights. Data sent to OpenAI is processed according to OpenAI's data usage policies. OpenAI does not use data submitted via their API to train their models.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure authentication and access controls

  • Regular security assessments and updates

  • Limited employee access on a need-to-know basis

  • Secure third-party service provider agreements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide you with our services

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in

  • Remember your preferences and settings

  • Analyze Platform usage and performance

  • Enhance security

You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Data Portability: Request a copy of your data in a portable format

  • Opt-Out: Opt-out of certain data processing activities

  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [privacy@soundcheckinsights.com].

10. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on the Platform

  • Updating the "Last Updated" date

  • Sending email notification for material changes

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sale of personal information (we do not sell personal information).

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Soundcheck Insights LLC
Email: info@soundcheckinsights.com
Address: 90 SW 3rd Street, Suite 2707, Miami FL 33130
Phone: 305-336-1164